4th Annual Call Center and BPO Training Convention Set This March

Teledevelopment Services, in coordination with strategic marketing communication firm TeamAsia, is organizing the 4th Annual Call Center and BPO Training Convention on March 11 – 12, 2010 at the Quezon Ballroom of Makati Shangri-la Hotel in Makati City.

The two-day event will carry the theme, “The Vision of the Next Decade: Conquering Uncharted Grounds”. Major speakers from industry leaders and aligned sectors have been invited to share their views and expertise on the new challenges business process outsourcing (BPO) companies will face, as well as the next trends and opportunities that will emerge.

Invited speakers include Mr. Celeste Ilagan, former Board of Investments Executive Director and now Assistant Vice-President for Marketing and External Affairs of Sutherland Global Services representing the industry; Mr. Vincent Fabella, president of Jose Rizal University and Philippine Association of Collegiate Schools of Business, representing the academe; and Mr. John Philip Orbeta, Vice-President for Human Resources of Ayala Corporation, representing talent and leadership management.

Approximately 250 delegates from major industry service providers and their clients are expected to attend the conference.

The convention also marks the first Annual BPO Training Excellence Awards, organized in cooperation with the Philippine Society for Training and Development. It aims to recognize organizations and individuals that have exemplified distinction in the field of BPO training.

The 4th Annual Call Center and BPO Training Convention is in partnership with the Commission on Information and Communications Technology, Business Process Association of the Philippines, Contact Center Association of the Philippines, People Management Association of the Philippines, Philippine Society for Training and Development, and sponsored by inContact, Inc., and the following media sponsors: Philippine Daily Inquirer JobMarket Online, Business Mirror, and and The Radio Partners, Inc., (Jam 88.3, Wave 891, Magic 89.9, Killer Bee FM, 99.5 RT, and 103.5 Max FM)

For more information about the event, contact Ms. Rona Castillio, Conference Secretariat at (632) 757-3500 loc 31, (63917) 881-3706, e-mail rccastillo@teamasia.com or visit the event website at http://www.tdstrainingconvention.com.

Emerging Business Solutions at E-Services 2010

Bright skies are on the horizon as the tenth anniversary of the largest Information and Communications Technology (ICT) and Business Process Outsourcing (BPO) event in the Philippines – the e-Services Global Sourcing Conference and Exhibition, scheduled on February 8 – 9, 2010 at the SMX Convention Center in Pasay City, signals edgier, more empowered breakthroughs and solutions for the ICT/BPO business industry as world markets recover from recession.

Organized by the Center for International Trade Expositions and Missions (CITEM), an attached agency of the Department of Trade and Industry (DTI), the event carries the theme, "Bright Skies Ahead: Collaborating for Smarter Business Solutions". An annual tradeshow and conference, e-Services has served as a premier platform for converging business and IT interests for local industry players and foreign delegations from places like the US, Japan, China, India, Korea, and the Asia Pacific. The show began in 2001 as a mere IT exhibition before evolving into the international ICT/BPO conference and exhibition it is today.

“We have always envisioned e-Services to be the venue, the go-to place, for global ICT leaders and authorities to interact, exchange ideas, and to showcase their products and services,” said Ms. Ma. Lourdes D. Mediran, Deputy Executive Director and Officer-in-Charge of CITEM. “Now for its 10th year, we want more than ever for IT companies to be where they need to be in order to maximize their business advantage, in light of the current market condition.”

Expectations for the show’s 10th year are high as the Philippines positions itself to grab a bigger market share from the multi billion-dollar BPO industry. e-Services 2009 booked US$100M export sales and US$1.484M in negotiated sales, as well as attracting ICT/BPO brands like Help Desk Institute – Japan (HDI-Japan), Salmat Limited, and Mustang Technologies, among others.

In addition to Back-office Operations, Contact Centers, Engineering and Design Services, Games Development, Animation, Health Information Management, Legal Transcription, and Software Development and Telecommunications – areas that showcase the competitiveness of the local industry – e-Services 2010 celebrates its landmark year with plenty of new attractions aimed at providing IT companies with the capabilities to maintain and improve the competitive advantage of their businesses.

Included in this is the introduction of new Exhibit Zones available: the Outsourcing Nation Zone where IT and BPO companies from neighboring Asian countries participate as exhibitors; the Green IT Zone that features environmentally-compliant IT companies and allied firms; the Consumer Electronics Zone that serves as a one-stop shop for the latest technology products and hardware electronics; the Creative Industry Zone with a sponsored Gaming Competition that includes local and international game developing companies; and the e-Government Zone to feature government agencies providing investments assistance to interested foreign companies.

In a bid to emphasize e-Services 2010 as the venue for high-level business matching and strategic partnerships, the Power Investors Program is launched as a buyer campaign program designed to maximize the business opportunities of exhibiting companies, with new formats Speed Networking and Online Business Matching made available.

Another fresh initiative is a Call for Papers mechanism with the aim of generating broader and more comprehensive choices for relevant topics to be presented in the Conference. Special Events such as the e-Services Awards that recognizes industry champions and ICT /BPO personalities and achievements; a Golf Tournament; a Networking Reception; and post-event company visits are also in the works.

The 10th e-Services Global Sourcing Conference and Exhibition is in partnership with the Board of Investments, Foreign Trade Service Corps, DTI-Regional Operations and Development Group, Commission on Information and Communications Technology and supported by Business Processing Association of the Philippines (BPAP), Philippine Software Industry Association (PSIA), Animation Council of the Philippines, Inc. (ACPI), the Contact Center Association of the Philippines (CCAP), Medical Transcription Industry Association of the Philippines, Inc. (MTIAPI), Game Developers Association of the Philippines (GDAP) European Chamber of Commerce of the Philippines, and the European IT Service Center. Media partners are: Media G8way Corporation (Computerworld, PC World), Outsourcing Magazine, Philstar.com, Business World, IT Matters, Business Mirror, Philippine Graphic, Wall Street Journal, Management Systems Asia, and China Business Philippines.

For more information on the 10th e-Services Global Sourcing Conference and Exhibition, contact the CITEM IT Services Division at (632) 832-5044, 831-2201 ext 212/251, email itservices@citem.com.ph, or visit the event website at www.e-servicesphils.com.

Philippine KPO Status to be Revealed at BPA/P and O2P briefing

The Business Processing Association of the Philippines (BPA/P) and Outsource2Philippines (O2P) in cooperation with TeamAsia, invites chief executives and decision makers to attend the senior executive briefing, "The State of Philippine KPO: A New Dawn?" to be held on November 24, 2009 from 8:00 am to 11:00 am at the Makati Shangri-La in Makati City.

The event will provide an unvarnished examination of the fast-evolving knowledge process outsourcing (KPO) industry, the state of the industry in the Philippines, and its implications—both opportunities and challenges. It will feature the presentation of the latest industry survey, which addressed both the state of KPO and related business continuity issues.

The briefing will also feature presentations by top industry executives and analysts, including Mr. Raoul Teh, Senior Site Officer for Thomson Reuters in the Philippines and Mr. David Guerrero, Chairman and Chief Creative Officer of BBDO Guerrero. A highlight of the briefing will be another dynamic panel discussion featuring Mr. Teh, Mr. Guerrero. With them are Mr. Caesar O.V. Parlade, General Manager of Deutsche Knowledge Service; Mr. Eric Tabuena, Country Head – Philippines and Chief Information Officer – Global, Integreon Managed Solutions (Philippines) Inc.; Dr. Vicente Fabella, President of Jose Rizal University; and Mr. Dondi O. Mapa, Managing Director of Duotal.

“The State of Philippine KPO: A New Dawn?" is sponsored by TeamAsia and Teleperformance with Business Mirror as media partner.

Register online at www.teamasia.com to take part in the event. For more information, contact Ms. Rona Castillo at (632) 757- 3500 ext 311, (63917) 881-3706 or e-mail rccastillo@teamasia.com.

PGMA Led Honorees for CCAP Conference & Expo 2009

President Gloria Macapagal-Arroyo, led the set of awardees who have contributed the most to the development of the Philippine call center industry during the Contact Center Association of the Philippines (CCAP) Annual Call Center Conference & Expo 2009 held last July 15-16, 2009 at the SMX Convention Center in Pasay City.

The other honorees are Senator Mar Roxas, former Senator Ramon Magsaysay Jr., and Philippine Economic Zone Authority (PEZA) director-general Lilia de Lima.

President Arroyo was recognized for her Administration’s full support for the call center industry, through the development of the country’s telecommunications network, the creation of the Commission on Information and Communication Technology (CICI) for ICT policy formulation and implementation, the development of human capital to provide the world-class workers we needed for our industry to grow, and the expansion of the Cyber Corridor to span across the entire Philippines. Senators Roxas and Magsaysay were cited for their early support for the call center industry while Secretary de Lima was acknowledged for making it easier for call center operators to invest and locate in the Philippines.

The CCAP Call Center Conference & Expo 2009, organized by CCAP, carried the theme “Navigating Through the Global Crisis”. The event is the flagship event of the contact center industry, which attracted around 6,000 executives, managers, supervisors, and agents of outsource and in-house contact centers.

Now on its fifth run, the convention, exhibit, and job fair featured panel discussions with CEOs, analysts, economists, support sectors, and call center agents; 32 new conference topics on operations, HR, technology, and career development; a new conference track for call center startups called Call Center 101 Plus. The exhibit featured the latest products and services in the industry which also served as a job fair for jobseekers who wish to be part of the growing industry.

The CCAP Call Center Conference & Expo 2009 is co-presented by Avaya , Bayan Telecommunications, Inc. , Dell , E-Telecare (Stream Global Services) , Huawei , Maxicare Healthcare Corporation , Plantronics , and PLDT Business Solutions . The event is sponsored by Datacraft Asia , FocusMedia Audiovisual, Inc. , Jabra , Medicard Philippines Inc., , Nestle Philippines, Inc. (Nescafe), Pacific Hub Corporation , Teleperformance , SM Cinema , SMX Convention Center , Acquire Asia Pacific Phils., Inc. , Advanced Contact Solutions, Inc. , Aegis PeopleSupport , AKATEK Group Co, Ltd. , BusinessWorld , Commerce Asia, Eastern Communications , T.G.I. Fridays , Inquirer Job Market, Manila Bulletin , Philippine Daily Inquirer , The Philippine Star , Stellar Global Solutions Philippines , Teledata , TeleDevelopment Services, Inc. , TeleTech , Verint Systems, Inc. , Visaya Knowledge Process Outsourcing Corporation , VXI Global Solutions, Inc. , WNS Philippines, Inc. , and the following media partners: Standard Commuters Express , Inquirer Libre , CCAP Connect, Jam 88.3 , Wave 891 , Magic 89.9 , 99.5 RT , 103.5 MaxFM , CallCentres.net , JobsDB, Jobstreet.com, Philstar.com , and Yehey.com .

For more information about the event, contact the CCAP Secretariat at (632) 889-7763, 886-4407 and 844-834 email events@ccap.phor visit their website at http://www.ccaponline.org/.