Saturday, March 6, 2010

4th Annual Call Center and BPO Training Convention Set This March

Teledevelopment Services, in coordination with strategic marketing communication firm TeamAsia, is organizing the 4th Annual Call Center and BPO Training Convention on March 11 – 12, 2010 at the Quezon Ballroom of Makati Shangri-la Hotel in Makati City.

The two-day event will carry the theme, “The Vision of the Next Decade: Conquering Uncharted Grounds”. Major speakers from industry leaders and aligned sectors have been invited to share their views and expertise on the new challenges business process outsourcing (BPO) companies will face, as well as the next trends and opportunities that will emerge.

Invited speakers include Mr. Celeste Ilagan, former Board of Investments Executive Director and now Assistant Vice-President for Marketing and External Affairs of Sutherland Global Services representing the industry; Mr. Vincent Fabella, president of Jose Rizal University and Philippine Association of Collegiate Schools of Business, representing the academe; and Mr. John Philip Orbeta, Vice-President for Human Resources of Ayala Corporation, representing talent and leadership management.

Approximately 250 delegates from major industry service providers and their clients are expected to attend the conference.

The convention also marks the first Annual BPO Training Excellence Awards, organized in cooperation with the Philippine Society for Training and Development. It aims to recognize organizations and individuals that have exemplified distinction in the field of BPO training.

The 4th Annual Call Center and BPO Training Convention is in partnership with the Commission on Information and Communications Technology, Business Process Association of the Philippines, Contact Center Association of the Philippines, People Management Association of the Philippines, Philippine Society for Training and Development, and sponsored by inContact, Inc., and the following media sponsors: Philippine Daily Inquirer JobMarket Online, Business Mirror, and and The Radio Partners, Inc., (Jam 88.3, Wave 891, Magic 89.9, Killer Bee FM, 99.5 RT, and 103.5 Max FM)

For more information about the event, contact Ms. Rona Castillio, Conference Secretariat at (632) 757-3500 loc 31, (63917) 881-3706, e-mail or visit the event website at


  1. Hello,
    This is really great news for all our call center friends. Just waiting to participate.

  2. I hope that many of our call center friends friends will participate in this training convention.