President Gloria Macapagal-Arroyo, led the set of awardees who have contributed the most to the development of the Philippine call center industry during the Contact Center Association of the Philippines (CCAP) Annual Call Center Conference & Expo 2009 held last July 15-16, 2009 at the SMX Convention Center in Pasay City.
The other honorees are Senator Mar Roxas, former Senator Ramon Magsaysay Jr., and Philippine Economic Zone Authority (PEZA) director-general Lilia de Lima.
President Arroyo was recognized for her Administration’s full support for the call center industry, through the development of the country’s telecommunications network, the creation of the Commission on Information and Communication Technology (CICI) for ICT policy formulation and implementation, the development of human capital to provide the world-class workers we needed for our industry to grow, and the expansion of the Cyber Corridor to span across the entire Philippines. Senators Roxas and Magsaysay were cited for their early support for the call center industry while Secretary de Lima was acknowledged for making it easier for call center operators to invest and locate in the Philippines.
The CCAP Call Center Conference & Expo 2009, organized by CCAP, carried the theme “Navigating Through the Global Crisis”. The event is the flagship event of the contact center industry, which attracted around 6,000 executives, managers, supervisors, and agents of outsource and in-house contact centers.
Now on its fifth run, the convention, exhibit, and job fair featured panel discussions with CEOs, analysts, economists, support sectors, and call center agents; 32 new conference topics on operations, HR, technology, and career development; a new conference track for call center startups called Call Center 101 Plus. The exhibit featured the latest products and services in the industry which also served as a job fair for jobseekers who wish to be part of the growing industry.
The CCAP Call Center Conference & Expo 2009 is co-presented by Avaya , Bayan Telecommunications, Inc. , Dell , E-Telecare (Stream Global Services) , Huawei , Maxicare Healthcare Corporation , Plantronics , and PLDT Business Solutions . The event is sponsored by Datacraft Asia , FocusMedia Audiovisual, Inc. , Jabra , Medicard Philippines Inc., , Nestle Philippines, Inc. (Nescafe), Pacific Hub Corporation , Teleperformance , SM Cinema , SMX Convention Center , Acquire Asia Pacific Phils., Inc. , Advanced Contact Solutions, Inc. , Aegis PeopleSupport , AKATEK Group Co, Ltd. , BusinessWorld , Commerce Asia, Eastern Communications , T.G.I. Fridays , Inquirer Job Market, Manila Bulletin , Philippine Daily Inquirer , The Philippine Star , Stellar Global Solutions Philippines , Teledata , TeleDevelopment Services, Inc. , TeleTech , Verint Systems, Inc. , Visaya Knowledge Process Outsourcing Corporation , VXI Global Solutions, Inc. , WNS Philippines, Inc. , and the following media partners: Standard Commuters Express , Inquirer Libre , CCAP Connect, Jam 88.3 , Wave 891 , Magic 89.9 , 99.5 RT , 103.5 MaxFM , CallCentres.net , JobsDB, Jobstreet.com, Philstar.com , and Yehey.com .
For more information about the event, contact the CCAP Secretariat at (632) 889-7763, 886-4407 and 844-834 email events@ccap.phor visit their website at http://www.ccaponline.org/.
The other honorees are Senator Mar Roxas, former Senator Ramon Magsaysay Jr., and Philippine Economic Zone Authority (PEZA) director-general Lilia de Lima.
President Arroyo was recognized for her Administration’s full support for the call center industry, through the development of the country’s telecommunications network, the creation of the Commission on Information and Communication Technology (CICI) for ICT policy formulation and implementation, the development of human capital to provide the world-class workers we needed for our industry to grow, and the expansion of the Cyber Corridor to span across the entire Philippines. Senators Roxas and Magsaysay were cited for their early support for the call center industry while Secretary de Lima was acknowledged for making it easier for call center operators to invest and locate in the Philippines.
The CCAP Call Center Conference & Expo 2009, organized by CCAP, carried the theme “Navigating Through the Global Crisis”. The event is the flagship event of the contact center industry, which attracted around 6,000 executives, managers, supervisors, and agents of outsource and in-house contact centers.
Now on its fifth run, the convention, exhibit, and job fair featured panel discussions with CEOs, analysts, economists, support sectors, and call center agents; 32 new conference topics on operations, HR, technology, and career development; a new conference track for call center startups called Call Center 101 Plus. The exhibit featured the latest products and services in the industry which also served as a job fair for jobseekers who wish to be part of the growing industry.
The CCAP Call Center Conference & Expo 2009 is co-presented by Avaya , Bayan Telecommunications, Inc. , Dell , E-Telecare (Stream Global Services) , Huawei , Maxicare Healthcare Corporation , Plantronics , and PLDT Business Solutions . The event is sponsored by Datacraft Asia , FocusMedia Audiovisual, Inc. , Jabra , Medicard Philippines Inc., , Nestle Philippines, Inc. (Nescafe), Pacific Hub Corporation , Teleperformance , SM Cinema , SMX Convention Center , Acquire Asia Pacific Phils., Inc. , Advanced Contact Solutions, Inc. , Aegis PeopleSupport , AKATEK Group Co, Ltd. , BusinessWorld , Commerce Asia, Eastern Communications , T.G.I. Fridays , Inquirer Job Market, Manila Bulletin , Philippine Daily Inquirer , The Philippine Star , Stellar Global Solutions Philippines , Teledata , TeleDevelopment Services, Inc. , TeleTech , Verint Systems, Inc. , Visaya Knowledge Process Outsourcing Corporation , VXI Global Solutions, Inc. , WNS Philippines, Inc. , and the following media partners: Standard Commuters Express , Inquirer Libre , CCAP Connect, Jam 88.3 , Wave 891 , Magic 89.9 , 99.5 RT , 103.5 MaxFM , CallCentres.net , JobsDB, Jobstreet.com, Philstar.com , and Yehey.com .
For more information about the event, contact the CCAP Secretariat at (632) 889-7763, 886-4407 and 844-834 email events@ccap.phor visit their website at http://www.ccaponline.org/.
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